Refund policy

1. Won't install or run? Full refund

Within 14 days of purchase, if a skill won't install or run in the environment stated on its product page (agent and system), tell us what happened. We will try to fix it first; if we can't, we refund in full.

Duplicate or unauthorised charges are always refunded in full.

2. Not covered

Change of mind, buying by mistake, or later changes in a model or agent itself are not covered. We may decline repeated purchase-and-refund requests.

Nothing in this policy affects your statutory rights.

3. After a refund

Refunds go back to your original payment method. After a refund, download and update access for that order is revoked.

Alipay refunds must be initiated within 90 days of payment and WeChat Pay within 180 days; beyond that we arrange it offline.

Card orders are sold through Stripe as merchant of record (see section 2 of the terms); we review the refund and issue it through Stripe. You can also ask Stripe's customer support.

4. Human services

Human services are fully refundable before work starts and not refundable once the written report is delivered.

5. How to ask

Use "Request a refund" on the order page, reply to your receipt, or write to support@moveset.io. We reply within 48 hours.